Returns and Refunds

Here, at The Orient, we want our customers to be completely happy and satisfied with their purchase. However, if you need to return an item, we are here to help.

TERMS & CONDITIONS FOR RETURNS

  • For orders delivered within the UK, you have 30 calendar days from the date of delivery to return the item.
  • For international orders, you have 45 calendar days from the date of delivery to return the order.
  • To be eligible for a return and refund, items must be unused and in their original condition and packaging.
  • We cannot accept returns for any of the following products:
    • Perishable products such as foods
    • Books, CDs & DVDs
    • Health & personal care items
    • Any item not in its original condition, or that is damaged or missing parts
    • Any item that is returned more than 30 days after delivery
    • Sale items

We can only accept returns that have been pre-authorised by our returns team. Any orders returned without pre-authorisation will not be refunded.

For return authorisation, please send an email to: enquiries@theorientuk.com. We will endeavour to get back to you within 24 hours.

When contacting us, please state your order number and the reason for the return. We will then advise you on the next steps.

For your information, our address is:

The Orient, 10-12 Slade Lane, Manchester, M13 0QE, United Kingdom

REFUNDS

Once your return has been received at the warehouse, it will be inspected by our returns team. We will then send you an email notifying you of the approval or rejection of your return.

If your return is approved, your refund will be issued back to the original payment method within 5 working days.

Please note; (unless there is an error on our part), the shipping costs are non-refundable and a restocking fee may apply.

LATE OR MISSING REFUNDS

If you do not receive your refund within the timescale provided by your card issuer or PayPal, please contact your card issuer or PayPal as there is often a processing time before a refund is deposited in the bank account.

If after speaking to your card issuer or PayPal, the matter is still not resolved, please contact us and we will do our best to assist you.